Your Privacy Is Our Priority

Who This Policy Applies To

This privacy policy applies to all registered members, visitors, and anyone who uses our services through the 33bb platform — whether via our website, mobile application, or any other digital channel. By using any 33bb service, you are considered to have fully accepted the terms of this policy.

Purpose of This Policy

The main purpose of this policy is to clearly inform you about what information 33bb collects, why it is collected, how long it is retained, and under what circumstances it may be shared with third parties. Protecting your personal privacy is a fundamental responsibility for us.

Registration and Identity Information

When creating an account, the information you voluntarily provide may include:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification

Financial Transaction Information

To process deposits and withdrawals, we collect the necessary financial information. This may include your bKash, Nagad, Rocket, or Upay account number or bank account details. This information is used solely for processing transactions and is kept secure through SSL encryption.

Automatically Collected Information

When you visit the 33bb platform, our system automatically collects certain technical information, such as:

• IP address and device type
• Browser type and operating system version
• Time spent on the platform and pages visited
• Cookie and local storage data
• Referral source (where you came from before reaching our site)

Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, 33bb keeps records of your betting history, preferred games, win/loss history, and session duration. This information also helps protect your account's security and maintain the integrity of the platform.

Service Delivery and Operations

The information you provide is primarily used for account creation and management, transaction processing, customer support, and ensuring the overall performance of the platform. Our main goal is to ensure a smooth and uninterrupted experience for you on 33bb.

Identity Verification and Fraud Prevention

We verify your identity to prevent financial irregularities, account hacking, and other harmful activities. Maintaining a safe and fair gaming environment is essential for every user's benefit, and information verification plays an important role in that process.

Communication and Customer Service

We use your contact information to send you important notifications about your account, transactions, or promotions. If you seek support through our 24/7 live chat or email, the information you provide is also used to deliver that service.

Product Development and Analytics

We analyze aggregated and anonymised data to continually improve the platform experience. This analysis helps us add new features, resolve existing issues, and build more relevant services for you. No information that reveals personal identity is used for this purpose.

Responsible Gaming Monitoring

By monitoring your gaming habits, we try to ensure that no one falls into harmful gaming behavior. Information collected for this purpose is completely confidential and is used solely for the protection of the user.

When We Share Information with Third Parties

33bb never sells your personal information or discloses it without need. Information may be shared in the following limited circumstances:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer is shared with the relevant provider.
• Technology providers: Trusted technology partners who assist in operating the platform, and who work under strict confidentiality agreements.
• Legal obligations: In response to a valid directive from a competent legal authority or court.
• Fraud investigations: To assist relevant authorities in investigating financial crimes or fraud.

Third-Party Responsibilities

Every third party with whom we share information is bound by a strict data processing agreement with us. Under this agreement, they may not use your information beyond the specified purpose and are required to maintain appropriate security measures.

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. 33bb uses cookies to keep your login session active, remember your preferences, and monitor site performance. Without cookies, some core features of the platform may not function properly.

Types of Cookies

We primarily use three types of cookies:

• Essential cookies: Necessary for session management and maintaining login status.
• Functional cookies: To remember your language preference, betting history, and customized settings.
• Analytics cookies: To understand site usage patterns, processed in a fully anonymised manner.

Cookie Controls

You can disable or delete cookies at any time from your browser settings. Keep in mind, however, that disabling essential cookies may prevent you from logging in to the platform or completing financial transactions.

Retention Period

All necessary information is retained while your account remains active. Even after an account is closed, records of financial transactions and identity verification information may be retained for a specified period in accordance with applicable laws and regulations.

Data Deletion Requests

If you want your personal information deleted, you can submit a formal request by emailing [email protected]. Where there is no legal obligation and no ongoing dispute, the request will be processed within a reasonable time. However, some information may need to be retained for security and legal compliance purposes.

Right to Access Information

You can ask at any time what information 33bb holds about you. To make this request, contact our support team via live chat or by email at [email protected].

Right to Correct Information

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Keeping your information accurate is also important for the security of your account.

Right to Object to Processing

You can object to marketing communications or certain types of data analysis. However, it may not be possible to stop information processing that is related to core platform operations and legal obligations.

Right to Close Your Account

You can request to close your 33bb account at any time. After the account is closed, your personal information will be handled in accordance with the retention policy described above.

Technical Security

33bb uses industry-standard technology to keep your information secure. All data transmission is carried out through SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are protected with advanced hashing algorithms, which no employee can view directly.

Organizational Security

Only authorized staff can access user information, and only to the extent necessary for their responsibilities. All our employees follow strict confidentiality rules and receive regular data protection training.

Response to Security Incidents

If a data security incident occurs, we will conduct a prompt investigation and notify affected users as quickly as possible. At the same time, the necessary technical and organizational measures will be taken to minimize harm and prevent recurrence.

21+ Age Requirement

33bb is only for individuals aged 21 and above. We verify age at registration and no account is activated until adulthood is confirmed. Personal information of minors is not collected or stored, and any account found to belong to a minor is closed immediately.

Family Responsibility

Parents and guardians are advised to use parental control software on their devices and to talk with their children about responsible internet use. If you believe a child or teenager has accessed our platform, notify us immediately at [email protected].

Notification of Changes

This privacy policy may be updated from time to time. For any significant changes, we will notify you via your registered email and through a clear notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

Policy Review

We advise you to review this privacy policy when visiting 33bb regularly, especially before changing payment methods or account settings. The date of the most recent update will always be shown at the top of this page.

Privacy-Related Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week.

• Live Chat: Get instant support from any page on the platform
• Email: [email protected] (please mention that your matter is privacy-related)